I obtained my PhD in Industrial Engineering from the University of Cambridge in 2023, where I was a Queens' College Foundation Scholar, Munro Fellow, Siemens EPSRC Scholar, and received the Royal Academy of Engineering's President's Prize for service during the COVID-19 pandemic and the Cambridge-McKinsey Risk Award for my dissertation.
From August 2026, I will be an Assistant Professor in Data Analytics and Applied Artificial Intelligence in the Department of Management and Operations at Villanova Business School. Prior to joining Villanova, I was an Assistant Professor in Operations Management and Data Analytics at McGill University, where I was also Director of the Masters in Management Analytics program and Associate Director of the Analytics and Artificial Intelligence research initiative. I received the 2025 Desautels Teaching Innovation Award and over $100,000 of grant funding to support my research.
I’ve collaborated extensively with industry partners on my research including the NHS, the UK Government, Tesco, Munõz Group, Lisi Aerospace, Proctor & Gamble, L’Oreal, MealCare, FabTech, Ernst & Young, and others.
Rob Glew
Assistant Professor of Operations Management
I study technology adoption and innovation. I have helped businesses and healthcare providers understand the impact of new technology on their operations and design better strategies to maximize return on investment from advanced technologies (yes AI, but not just AI). In my research I have answered questions such as:
How can we obtain better human-annotated data to train new AI models?
How do service users respond to customization technologies?
How much should grocery supply chains invest in traceability technology, and where?
How should businesses manage high risk technology R&D projects?
Latest News
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I’m excited to announce that from August 2026 I’ll be an Assistant Professor in Data Analytics and Applied Artificial Intelligence in the Department of Management and Operations at Villanova Business School.
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31st October 2025. My co-author, Setareh Farajollahzadeh and I are pleased to share our working paper “An Invisible Workforce: Managing Quality in the AI Supply Chain”. The paper can be found on SSRN via the “Research” tab of this website.
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October 26th 2025. I presented by paper “Cultures for Innovation” at the INFORMS Annual Conference in Atlanta. It was great to meet old and new friends at our field’s largest conference.
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October 8th 2025. I had the pleasure of sharing my research on innovation management at the University College Dublin Michael Smurfit Graduate School of Business. I enjoyed the great discussions with members of the SCM and IS groups.
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My paper “Hold Me Accountable” with Claire Senot is now published in MSOM Articles in Advance. The full article can be found in the research tab.
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With Javad Nasiry. We were awarded a $86,000 SSHRC grant for food waste research in April 2025.
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Our research paper “Hold me Accountable” was featured in an article by McGill’s official thought leadership platform and a podcast interview:
https://delve.mcgill.ca/listen/how-managers-can-restore-faith-in-humanity/
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February 2025 - I had the pleasure of giving a guest lecture on operations and innovation management to MEng students at Oxford University.
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February 2025 - An interview was featured on New York Newsday discussing how the threat posed by Chinese AI ChatBot ‘DeepSeek’.
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January 2025 - I was interviewed on Montreal’s leading English language news radio, CJAD, on the future of jobs and work in a world of AI. The interview was also featured in a McGill press release.
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October 2024 - I had the honour of presenting two working papers at INFORMS 2024 in Seattle: (1) No Spoilers with Javad Nasiry and (2) Cultures for Innovation with Jeremy-Hutchison-Krupat.
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April 2024
Rob presented two working papers at POMS in Minneapolis: ‘Make it Personal’ (with Claire Senot) and ‘No Spoilers’ (with Javad Nasiry).
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April 2024
Rob won the Desautels Faculty of Management Teaching Innovation Award 2024 for his work in revising two core BCom courses to make the material more engaging for students and bring DEI into the classroom.
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January 2024
Rob presented with joint work with Claire Senot ‘Make it Personal: Standardization and Prosocial Behavior” at the University of Toronto Rotman Business School.
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December 2023
Rob was awarded a $5000 seed grant to begin work on a research paper looking at diversity in medical appointments and volunteering. This will support data analysis for the paper ‘All by Myself’.